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Thank you.
-Greeting customers and scheduling service appointments
-Cataloguing customers concerns and comments
-Writing service orders and descriptions of -problems and repairs
-Translating customers repair problems into standard repair terminology
-Explaining repairs to customers
-Test-driving vehicles to confirm service repairs
-Estimating the cost and time needed for repairs
-Handling customer complaints
Essential Skills
- Reading text
- Document use
- Numeracy
- Writing
- Oral communication
- Working with others
- Problem solving
- Critical thinking
- Job task planning and organizing
- Computer use
- Continuous learning
- Significant use of memory
Transportation/Travel Information
- Own transportation
- Own vehicle
- Valid driver's licence
Credentials (certificates, licences, memberships, courses, etc.)
- Not applicable
Specific Skills
- Access and process information
- Maintain records and statistics
- Explain the type and cost of services offered
- Arrange for billing for services
- Answer inquiries and provide information to customers
- Perform general office duties
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Attention to detail
- Hand-eye co-ordination
- Standing for extended periods
- Walking
Security and Safety
- Bondable
- Criminal record check (abstract)
- Driver's validity licence check
- Driving record check (abstract)
Business Equipment and Computer Applications
- Internet browser