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Service Advisor

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Job Order #: 5521935

NOC: 1453
Employer Name:
CANADIAN TIRE
Wage/Salary Info:
based on experience
Posted Date:
26-Jul-2016
Location:
PRINCE ALBERT
 
# of Positions:
1
Employment Terms:
Full Time
Length of Employment:
permanent
Education:
Grade 12
Experience:
0-6 Months
Apply By:
23-Nov-2016
How to Apply?:
This job is no longer taking applications

Application Information

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Employer Name:
CANADIAN TIRE
Contact Name:
Ray Burnett
Contact Phone:
(306)-764-9000
Contact Email:
ctservice@sasktel.net


Description

-Greeting customers and scheduling service appointments
-Cataloguing customers concerns and comments
-Writing service orders and descriptions of -problems and repairs
-Translating customers repair problems into standard repair terminology
-Explaining repairs to customers
-Test-driving vehicles to confirm service repairs
-Estimating the cost and time needed for repairs
-Handling customer complaints

 

Skills and Abilities

Essential Skills
 - Reading text
 - Document use
 - Numeracy
 - Writing
 - Oral communication
 - Working with others
 - Problem solving
 - Critical thinking
 - Job task planning and organizing
 - Computer use
 - Continuous learning
 - Significant use of memory
Transportation/Travel Information
 - Own transportation
 - Own vehicle
 - Valid driver's licence
Credentials (certificates, licences, memberships, courses, etc.)
 - Not applicable
Specific Skills
 - Access and process information
 - Maintain records and statistics
 - Explain the type and cost of services offered
 - Arrange for billing for services
 - Answer inquiries and provide information to customers
 - Perform general office duties
Work Conditions and Physical Capabilities
 - Fast-paced environment
 - Work under pressure
 - Tight deadlines
 - Repetitive tasks
 - Attention to detail
 - Hand-eye co-ordination
 - Standing for extended periods
 - Walking
Security and Safety
 - Bondable
 - Criminal record check (abstract)
 - Driver's validity licence check
 - Driving record check (abstract)
Business Equipment and Computer Applications
 - Internet browser

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