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MOA is an integral member of the health care team, reporting to the Office Manager. The MOA is responsible for assisting providers in delivering high quality health care to patients and their families.
An MOA Demonstrates understanding of and sensitivity to culturally diverse customs and traditions impacting health care. Self-directed, ability to perform job with minimum supervision. Strong written and verbal communication skills. Ability to accurately document and maintain the patient's file in the electronic medical record. Ability to use and maintain medical equipment and monitoring devices. Ability to maintain quality, safety and infection control standards. Takes responsibility for all work activities and personal actions, follows through on commitments. Shares and receives information, opinions, concerns, and feedback in a supportive manner. Ability to follow established processes for booking external appointments. Knowledge of HIPA and the importance of patient confidentiality and privacy
Essential Skills
- Writing
- Oral communication
- Working with others
- Problem solving
- Job task planning and organizing
- Finding information
- Computer use
Additional Skills
- Provide basic information to clients and the public
- Order office supplies
- Maintain records
- Data entry
Specific Skills
- Schedule and confirm appointments
- Record and relay information
- Perform clerical duties, such as filing and sorting and distributing mail
- Operate switchboard or telephone system
- Obtain and process information required to provide services
- Greet people and direct them to contacts or service areas
- Answer, screen and forward telephone calls
Work Setting
- Health services
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Repetitive tasks
Security and Safety
- Criminal record check (abstract)
Business Equipment and Computer Applications
- Windows
- Word processing software
- Electronic mail
- General office equipment
- Internet browser
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