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Service Coordinator
We are seeking an individual for a highly successful dealership who has excellent interpersonal, customer service skill, organizational skills and be able to work as part of a team. This is a full time permanent position in Lloydminster, AB.
Duties and Responsibilities:
Verifying warranty coverage/work and documentation;
Work orders/documentation;
Follow the established repair order process;
Keep customers informed and updated on the repair status of their units;
Accurately transfer customer service needs to the work order and verify quality control;
Posts technician time on a daily basis to the appropriate work orders;
Opens work orders as necessary and maintain control until they closed and invoiced;
Maintains and files Service Department copies of work orders and customer records;
Prepares and submits warranty and product improvement claims;
Develop and maintain strong customer relations to enhance great dealership image;
Perform all other clerical duties and functions as directed by management.
Qualifications:
Exceptional customer service and management skills;
Excellent organizational, communication & problem solving skills;
Experience in agriculture and equipment is desired;
Great understanding of agricultural/mechanical/technical terms and equipment;
Excellent attention to detail and good computer skills with the ability to learn new programs;
High School Diploma;
Basic understanding of financial principles relative to Service Department operations;
Ability to work extended hours and weekends when required;
Thrive & multi-task in a fast paced environment;
Mechanically inclined.
Essential Skills
- Reading text
- Document use
- Numeracy
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Credentials (certificates, licences, memberships, courses, etc.)
- Driver's licence
Major Work Area
- Service
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