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Front Desk Agent

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Job Order #: 5525298

NOC: 6435
Employer Name:
Best Western Marquis Inn & Suites
Posted Date:
30-Aug-2016
Location:
PRINCE ALBERT
 
# of Positions:
1
Employment Terms:
Part Time
Education:
Grade 12
Apply By:
06-Sep-2016
How to Apply?:
This job is no longer taking applications

Application Information

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Employer Name:
Best Western Marquis Inn & Suites
Contact Name:
Audrey
Contact Phone:
3069229595
Contact Fax:
3067632219
Contact Email:
marquisinn.fdm@sasktel.net


Description

Hotel front desk clerks perform some or all of the following duties:
-Maintain an inventory of vacancies, reservations and room assignments
-Register arriving guests and assign rooms
-Answer enquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guests' complaints

Employment Requirements:
-Completion of secondary school Gr 12 or equivalent is usually required
-Front Desk Hotel experience is preferred but not necessary but with customer service management experience
-With cashiering or accounting experience
-Willing to work flexible hours weekends and holidays
-Available to start immediately
- We can also apply for your SNIP.

 

Skills and Abilities

Essential Skills
 - Writing
 - Oral communication
 - Working with others
 - Problem solving
 - Decision making
 - Critical thinking
 - Job task planning and organizing
 - Finding information
 - Computer use
Transportation/Travel Information
 - Own transportation
Specific Skills
 - Take, cancel and change room reservations
 - Supervise other front desk staff
 - Secure guests' valuables
 - Register arriving guests and assign rooms
 - Provide information on hotel facilities and services
 - Process group arrivals and departures
 - Process guests' departures, calculate charges and receive payments
 - Process telephone calls
 - Process wake-up calls
 - Investigate and resolve complaints and claims
 - Balance cash and complete balance sheets, cash reports and related forms
 - Work with minimal supervision
 - Customer service oriented
 - Keyboarding
 - Provide general information about points of interest in the area
 - Provide information about services available in the community
Work Setting
 - Hotel
 - Hospitality industry
Type of Bookkeeping and Accounting
 - Cashiering
Business Equipment and Computer Applications
 - Computerized reservation system
 - Internet browser
 - Basic computer skills (will train)
 - Hotel Soft

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