Job Order Detail

Description

Reporting directly to the Training and Business Process Specialist, the Training Coordinator will contribute to the ongoing development of our staff in our Customer Service departments including the Contact Centre, Health & Dental Claims, Disability Management and Support Services. The successful candidate will be responsible for the delivery of training programs for new and existing staff.

DUTIES & RESPONSIBILITIES
Deliver classroom training programs for new and existing staff in the Customer Service departments
Provide feedback for the enhancement of current training programs and the development of new training initiatives
Maintain current and accurate knowledge of products and procedures
Evaluate participant progress during and after training to ensure objectives are being met
QUALIFICATIONS & SKILLS
Completion of a Bachelors Degree in a related field or an equivalent combination of training and experience will be considered
Experience in a similar role and/or insurance industry will be considered assets
Knowledge of instructional design, adult learning, and instructing skills is an asset
A strong commitment to customer service, quality and continuous improvement
Strong coaching skills; one on one and in a team setting
**For a complete description of this role including qualifications please visit the careers section of our website at www.sk.bluecross.ca**