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KNIGHT AUTOMOTIVE GROUP is currently seeking a SERVICE ADVISOR
The successful candidate will be a key member of our service team. The Knight Automotive Group requires a dynamic individual with strong leadership and interpersonal skills. We are the fastest growing automotive group in the prairies.
The successful candidate will report directly to the Service Manager.
Key Responsibilities:
Greet customers and obtain all information required for proper repairs, contacting customer and invoicing.
Write up customers vehicle issues and concerns and maintenance requirements accurately and clearly.
Check for vendor or extended warranties and warranty start dates.
Must be able to understand, communicate, and evaluate all vendors and warranty guidelines, approval processes and policies during the write up and repair process. Keep up to date on all warranty policies and product changes to maintain effectiveness in this role.
Investigate progress of vehicle repairs and contact customer with status changes / promised delivery time if required. Communicate to customers any additional required repairs needed.
Explain completed work and charges to the customer.
Ensure warranty repair orders are signed in and out before unit leaves the dealership.
Open and close repair orders as required.
Essential Skills
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Computer use
Business Equipment and Computer Applications
- Windows
- Electronic mail
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