Job Order Detail

Description

Summary:
Reporting to the Customer Experience Manager, a Switchboard Outfitter provides a legendary customer experience by assisting customers through receiving all incoming phone calls and directing them to the appropriate person and department. This position works closely with customers and provides them with the information to help them with their buying decisions.

Responsibilities:
    Provide a legendary customer experience for every customer and promote Cabelas programs
    Receive and direct all incoming calls in a courteous and polite manner
    Answer basic customer questions and make store announcements in a professional manner
    Respond to and handle customer issues by using good judgment and logic in solving problems and making decisions within the job scope
    Secure and log keys, RF guns, radios and other equipment as assigned and insure items are returned at store closing
    Monitor and check items entering and leaving through the employee entrance such as, but not limited to: purchases, handbags, briefcases, coats, and lunch containers
    Assist in other areas of the store when business needs dictate

Qualifications:
    One or more years experience  in a service environment is preferred
    Previous switchboard and administrative experience is an asset
    Knowledge of Microsoft Office Suite and SAP is an asset
    High school diploma or equivalent is preferred
    Ability to provide superior customer service and exceed customers expectations
    Ability to use good judgment and logic
    Experience in a related field or outdoor lifestyle
    Knowledge of Cabelas specific products is an asset