Job Order Detail

Description

SaskTel is looking for a Customer Service Technician to provide high quality customer service with the installation, maintenance, repair and removal of residential and small business customer equipment and outside plant facilities.

KEY RESPONSIBILITIES INCLUDE:

1. Connects, splices, grounds and terminates wires in outside plant facilities, concentrators and central offices in district and sub-district locations for residential, rural and small business customers.

2. Installs, rearranges, maintains, removes, tests and repairs single line, small business, enterphone, various high speed internet services, television services, coin station equipment, wiring and associated hardware to provide service to residential, rural and small business customers.  Activates wireless connections and configures computers.

3. Investigates and reports damage to outside plant facilities.  Isolates and repairs rural cable troubles.  Operates trenching equipment for the purpose of installing, repairing and replacing buried service wiring.

4. Investigates customer complaints pertaining to service troubles.  Identifies, repairs and replaces defective and/or damaged station equipment and outside plant facilities to restore or improve service.  Ensures discrepancies related to work orders, repair calls or customer accounts are brought to the attention of the responsible department.

5. Responsible to presurvey residential, rural and small business buildings for the purpose of identifying the type of wiring and amount of labour to be required.

6. Meets with property owners requiring coin station equipment installation.  Responsible for site preparation, finding suitable contractors and ensuring that the work is completed in a satisfactory manner.

QUALIFICATIONS:
1. Level 30 Math OR completion of Basic Electricity, Electronics and Transmission.

For more information about this job and to apply, visit sasktel.com/careers