Job Order Detail

Description

ConnectionPoint, University of Saskatchewan, is a newly established service centre  launched through Service Design & Delivery  that is focused on providing high-quality, efficient services to the university community. ConnectionPoint will offer Finance, Human Resources and Research administrative services to support the university in achieving its teaching and research goals.

The university is seeking to hire an experienced, customer relations professional to support the design, maintenance and advancement of high-quality, administrative services and to contribute to an effective, service-focused work environment. This is an exciting opportunity to participate in the transformation and enhancement of administrative services and processes at the University of Saskatchewan.  

Primary Purpose and Accountabilities of the Position: As an expert in customer service and relations, the purpose of this position is to monitor and understand the performance and quality of customer service being delivered from ConnectionPoint to faculty and staff at the University of Saskatchewan.

The Service Relations Consultant is accountable for gathering, analyzing and validating service performance through a collaborative approach with clients, colleagues and stakeholders. This role will identify service challenges with recommended strategies to improve existing operational issues and gaps, as well as present opportunities for developing and expanding administrative services.  
(Up to 3 positions may be hired)