Job Order Detail

Description

Village RV is currently looking for an outstanding individual to be a Service Writer to join our team!

This individual is the first point of contact in our service department and must possess exceptional customer service skills, be energetic, organized, punctual, self-motivated, and friendly. They must enjoy working with the public, and with co-workers building a strong team environment.

It must be recognized that this is a fast-paced, high pressure position and only those meeting our above requirements need apply. Customer service skills and communication skills must be held in the highest regard. Previous service writing experience would be a definite asset.

Responsibilities include but are not limited to:
- Accurately transferring customer service needs to the work order by professionally greeting, listening to, and communicating with the customer in a way that builds their comfort and confidence
- Accurately estimating and documenting all charges on the repair order
- Effectively keeping customers informed and updated of the repair status of their unit
- Understanding and following the repair order process through to its satisfactory and     timely completion including processing of payment
- Effective scheduling of appointments
- Meeting or exceeding service sales goals by selling additional service and parts & accessories

We offer a competitive salary, benefits program, employee appreciation functions, and a fun working environment. We are open Monday to Friday 8:00 am to 5:30pm, and on Saturdays 9:00am to 5:00 pm. Must be open to working Saturdays on a rotation basis, and be flexible with working occasional overtime. We close all Saturdays of long weekends, with the exception of May long, and also close to take vacation between Christmas and New Years.