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Responsibilities:
-Demonstrate exceptional customer service to all patrons and tenants by being knowledgeable about the property and its offerings
-Sale of Mall Gift Cards which includes: daily deposits, shift reports and logs, distribution of gift-with-purchase items
-Telephone, Email and In-Person Inquiries
Opening & Closing duties as per the Guest Services Supervisor
-Prepare and manage various customer tracking initiatives
-Provide Customer assistance with all available mall services.
-Assist other mall personnel (Security and Maintenance) to provide an exceptional Customer Experience
-Cultivate relationships with the shopping centre's retailers and continually stay abreast of product offerings and store promotions.
-Professionally respond online to customer service inquiries on social media.
-Collating various documentation for shopping centre distribution, banner coordination, compiling and updating store and directory information, ballot counting and assisting with various display set-ups
-Maintaining cleanliness and organization at the workspace
-Ensure appropriate levels of inventory for administration supplies, gift cards, etc. are maintained
-Other duties as assigned by the Guest Services Supervisor
Essential Skills
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
Transportation/Travel Information
- Own transportation
- Public transportation is available
Credentials (certificates, licences, memberships, courses, etc.)
- Not required
- Not applicable
Specific Skills
- Process telephone calls
- Investigate and resolve complaints and claims
- Balance cash and complete balance sheets, cash reports and related forms
- Work with minimal supervision
- Customer service oriented
- Clerical duties (i.e. faxing, filing, photocopying)
- Provide general information about points of interest in the area
- Provide information about services available in the community
- Follow emergency and safety procedures
Work Setting
- Hospitality industry
Business Equipment and Computer Applications
- Spreadsheet software
- General office equipment
- Internet browser
- Basic computer skills (will train)