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At Holiday Inn Express our purpose is to provide simple, smart travel. Thats where you come in. When youre part of the Holiday Inn Express brand youre more than just a job title.
At Holiday Inn Express we look for people who are welcoming and smart; people who can focus on the things that really matter to our guests and get them right every time.
The Holiday Inn Express & Suites is located at 3580 2nd Avenue West. We are looking for a guest services representative to join our busy and professional team.
Essential Skills
- Reading text
- Document use
- Numeracy
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
Specific Skills
- Take, cancel and change room reservations
- Store and retrieve luggage
- Register arriving guests and assign rooms
- Provide information on hotel facilities and services
- Process group arrivals and departures
- Process guests' departures, calculate charges and receive payments
- Process telephone calls
- Process wake-up calls
- Investigate and resolve complaints and claims
- Balance cash and complete balance sheets, cash reports and related forms
- Work with minimal supervision
- Customer service oriented
- Keyboarding
- Clerical duties (i.e. faxing, filing, photocopying)
- Provide general information about points of interest in the area
- Provide information about services available in the community
- Follow emergency and safety procedures
Work Setting
- Hotel
Business Equipment and Computer Applications
- Multi-line switchboard
- Computerized reservation system
- General office equipment
- Internet browser
- Basic computer skills (will train)
- Hotel Soft
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