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Under the direction of the General Manager the selected candidate will be responsible fro managing and overseeing all aspects of the hotel operations. The candidate will be responsible for guest relations, front desk, sales, team building and staff development. Also be responsible for the training of the front desk, implementing and maintaining all company policies and procedures are followed correctly.
Essential Skills
- Oral communication
- Working with others
- Problem solving
- Decision making
- Job task planning and organizing
- Computer use
- Continuous learning
Transportation/Travel Information
- Own transportation
Credentials (certificates, licences, memberships, courses, etc.)
- Not required
Specific Skills
- Train staff
- Take, cancel and change room reservations
- Supervise other front desk staff
- Register arriving guests and assign rooms
- Provide information on hotel facilities and services
- Process group arrivals and departures
- Process guests' departures, calculate charges and receive payments
- Process telephone calls
- Process wake-up calls
- Maintain occupancy statistics
- Investigate and resolve complaints and claims
- Balance cash and complete balance sheets, cash reports and related forms
- Work with minimal supervision
- Customer service oriented
- Keyboarding
- Clerical duties (i.e. faxing, filing, photocopying)
- Provide general information about points of interest in the area
- Provide information about services available in the community
- Follow emergency and safety procedures
Work Setting
- Hotel
Security and Safety
- Bondable
Type of Bookkeeping and Accounting
- Cashiering
- Basic accounting
Business Equipment and Computer Applications
- Word processing software
- Spreadsheet software
- Multi-line switchboard
- Database software
- General office equipment
- Internet browser
- Basic computer skills (will train)