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IT SUPPORT TECHNICIAN

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Job Order #: 5531427

NOC: 2282
Employer Name:
Buckberger Baerg & Partners LLP
Posted Date:
21-Sep-2016
Location:
SASKATOON
 
# of Positions:
1
Employment Terms:
Full Time
Length of Employment:
Permanent
Apply By:
07-Oct-2016
How to Apply?:
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Employer Name:
Buckberger Baerg & Partners LLP
Contact Name:
Jeff Persic
Contact Phone:
306-657-8999
Contact Fax:
306-933-2250
Contact Email:
humanresources@bbllp.ca
Employer Website:
www.bbllp.ca


Description

Buckberger Baerg & Partners LLP is Saskatoons fastest growing firm of Chartered Professional Accountants. We are currently seeking an individual to become an integral part of our team in our Saskatoon office.

Responsibilities include:
    Hardware support and repair including deployments, adds, moves, and changes for all laptops, desktops, printers, scanners, and telephone hardware
    Technical support and training on productivity software including MS Office (focusing on Word, Excel, & Outlook), Adobe Acrobat and Skype
    Assisting users with VPN software and remote access to firm network
    Technical support, installation, and troubleshooting of various software packages including Sage 50, QuickBooks, Caseware Working Papers, and the family of CCH Taxprep tax products
    Technical support and training on the use of our telephone system
    Assisting partners, staff, and clients in transferring data to and from the firm network including converting data to various formats

Qualifications:
    Previous experience in an IT Support role supporting an office environment with tight deadlines
    Exceptional verbal and written communication skills
    Strong MS Office skills, including Word, Excel, Outlook, Power Point
    Previous experience supporting Caseware Working Papers, Taxprep, Sage 50, and Quickbooks would be an asset
    The ability to take ownership of technical support issues and see them through to resolution
    Excellent interpersonal skills, a positive team player, with strong client service skills
    Ability to perform duties with the utmost client confidentiality and professionalism
On occasion this position may require some evening work, weekend work, and overtime, and alternatively we offer flexibility to ensure individuals are able to attend to personal matters.

Salary commensurate with education, experience and job performance. We offer a generous benefits package and a health care spending account.

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