Job Order Detail

Description

Customer Service Center (CSC) Representative
Prince Albert CSC
One (1) Temporary position until September 29, 2017
In-scope Level 6 | Competition #30-T-CSC-2016-JM


Reporting to the Team Lead, Prince Albert Customer Service Centre, under the Direction of the Operations Manager, Land Registry & Customer Service Centres, this position is responsible for the following:

- Provides excellent customer service through a variety of contact channels on ISCs products and services. The position primarily provides front line, in-person customer service and support for ISCs product lines including the Land Registry and Personal Property Registry (PPR).
- Provides final authority in processing registrations while examining/researching packets, complex or otherwise, and then either rejects or registers all packets submitted for registration
- Gives explicit instruction to clients from corporations, the general public, government officials and professional groups such as Solicitors, Real Estate Representatives, etc. with regards to packet (Land Title documents) registrations/rejections, procedural inquiries, and registration questions
- Performs accounting duties using the Client Account Management System on a daily basis, including financial and clerical transactions


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