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Fountain Tire Weyburn is searching for a friendly and knowledgeable individual to deliver exceptional customer service as a Service Advisor.
As part of the inside sales staff, the Service Advisor is responsible for ensuring that all customers are provided with top-notch customer service. Your duties will include:
-Greeting and communicating with customers on all aspects of mechanical and tire repair and service
-Sharing product knowledge and technical expertise with Fountain Tire customers to build existing and new business
-Providing service quotes and receiving customer authorization for work to be performed on customer vehicles, finalizing sales, and completing customer follow up
-Scheduling customer appointments for tire and mechanical service
-Recommending tire service, specialty tire service, wheel and mechanical service to customers
-Ensuring that all products are billed accurately to the customer
-Completing proactive calls to customers to determine their satisfaction level with the service received
What does it take to get on track?
-Expert knowledge of mechanical and tire service is strongly preferred
-Previous experience in the automotive repair industry and a history of providing exceptional customer service and business support
-Strong time management skills
-Ability to work well under pressure in a fast paced, ever changing and high-volume environment
-Maintaining a valid driver's license is a condition of employment
-Must be available to work Saturdays
What do we offer? At Fountain Tire, youll have a great place to work:
-Regular day shifts
-Great discounts for you and your family on tires, parts and mechanical services
-Health, Dental and Vision Benefits for you and your family
-RRSP matching program
-The potential to enter our management training program and own your own Fountain Tire store!
Essential Skills
- Writing
- Oral communication
- Working with others
- Decision making
- Finding information
- Computer use
- Continuous learning
Transportation/Travel Information
- Valid driver's licence
Specific Skills
- Sell merchandise
- Receive application forms
- Receive credit and employment applications
- Receive payments
- Maintain records and statistics
- Issue receipts and other forms
- Investigate complaints
- Explain the type and cost of services offered
- Arrange for billing for services
- Arrange for refunds and credits
- Answer inquiries and provide information to customers
- Perform general office duties
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Handling heavy loads
- Physically demanding
- Manual dexterity
- Attention to detail
- Hand-eye co-ordination
- Standing for extended periods
- Walking
Business Equipment and Computer Applications
- Word processing software
- Electronic mail
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