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Under the direction of the Executive Director and supervision of the Business Office Manager, the receptionist is responsible for receiving and directing visitors and inquiries, relaying and coordinating resident and staff messages by use of telephone, intercom,and P.A. system.
Receives all visitors, doctors, and delivery people and announces them to proper persons.
Is aware and respects and promotes the Resident Rights and Responsibilities.
Answers telephone, relays messages to proper persons.
Answers intercom and relays messages and requests to appropriate staff members.
Receives and processes meal tickets for visitors.
Does typing as assigned by supervisor.
Answers questions of residents and visitors. Re-directs questions to the appropriate individual as necessary.
Receives any deliveries and calls maintenance.
Enters repair requests and tasks in maintenance book.
Reacts to all door signals and directly monitors visitors entering building in the evening hours.
Hours of work are 7am to 3 pm and 3pm to 11pm.
Must provide a criminal record check.
Essential Skills
- Reading text
- Document use
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Additional Skills
- Provide basic information to clients and the public
- Maintain records
- Data entry
Specific Skills
- Schedule and confirm appointments
- Record and relay information
- Perform clerical duties, such as filing and sorting and distributing mail
- Operate switchboard or telephone system
- Obtain and process information required to provide services
- Greet people and direct them to contacts or service areas
- Answer, screen and forward telephone calls
- Receive and issue payments
Work Setting
- Business services
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Repetitive tasks
Security and Safety
- Bondable
- Basic security clearance
Business Equipment and Computer Applications
- Windows
- Spreadsheet software
- Electronic mail
- General office equipment