Job Order Detail

Description

As an API Support Specialist you will be responsible for creating a great experience for external developers integrating with our Platform APIs by:

Facilitating onboarding process for client and partner developers
Investigating technical integration issues and stewarding them to successful resolution
Automating and streamlining onboarding processes

This role is an excellent opportunity for growth as you will be working closely with external developers and internal development teams, BA, technical writers, support team and API Design group to improve the overall developer experience (DX) and streamline Platform integrations.

Responsibilities

Setting up clients and partners for API access
Onboarding client and partner developers
Troubleshooting issues external developers encounter during integration
Answering ongoing questions related to APIs
Debugging API by building example integrations and experiment with client and partner problems
Escalate issues to development teams when needed and work with them to resolve those
Identifying inefficiencies and manual steps in the onboarding process and automating them
Provide feedback to our technical writer to improve API documentation
Providing feedback from external developers to internal development teams and API Design guild
Problem Solving
Lightweight project coordination effort is expected from time to time.