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Client Services and Equipment Coordinator
Want to join a team where your passion for the industry and client relationship skills are utilized and appreciated? The Field Services team at Lifting Solutions is growing and in need of a Client Services and Equipment Coordinator.This is an integral role in which you will be face-to-face with our clients and accountable for providing best-in-class service quality and coordination. You will be responsible for order entry, scheduling, job assignment Service Specialists, dispatching work, tracking and reporting, and answering calls from service specialists, clients, and other employees. To guarantee success, you will have strong communication skills and a passion for client service. Direct communication with the Field Service Manager and working with all internal departments will be required.
Your Responsibilities
Ensure clients have clearly defined strategies, maintain progress towards goals, and receive excellent service quality
Provide timely response to client service requests and questions
Anticipate potential process issues and implement corrective measures
Advise and provide oversight for escalated client issues
Work with technical support and the management team to provide continued improvements to the client services experience
Maintain data quality using service data management tools
Your Qualifications and Experience
Minimum grade 12 education or equivalent
Previous proven oilfield dispatching experience and a deep understanding of the oilfield services environment
Essential Skills
- Reading text
- Document use
- Numeracy
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Transportation/Travel Information
- Valid driver's licence
Additional Skills
- Maintain work records and logs
- Ensure accuracy of completed time sheets, payroll and other summaries
- Perform general office duties
- Load and unload trucks with supplies and equipment
- Monitor personnel workloads and locations
- Organize warehouse and work areas
- Provide customer service
- Price orders
Work Setting
- Private sector
- Manufacturing
- Repair and maintenance services
Work Location Information
- Urban area
Type of service experience
- Oil and gas extraction
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Attention to detail
Security and Safety
- Driver's validity licence check
- Driving record check (abstract)
- Drug test
Dispatcher Specific Skills
- Record mileage, fuel use, repairs and other expenses
- Receive requests for emergency assistance or service
- Process and transmit information and instructions
- Operate computer-aided communications and dispatching equipment
- Maintain operator work records
- Dispatch personnel according to schedules and work orders
- Dispatch personnel as required by emergency situations
- Advise vehicle operators of traffic and other problems
- Schedule assignments and co-ordinate activities of vehicle operators, crews and equipment
- Act as liaison between customers and drivers
- Handle wake-up calls
- Keep track of shipments
- Follow-up on issues with work orders
- Knowledge of cross border dispatching regulations and practices
- Knowledge of highway trucking and associated rules and regulations
Business Equipment and Computer Applications
- Windows
- Word processing software
- Spreadsheet software
- Electronic Mail
- Electronic scheduler
- Database software
- General office equipment
- Internet browser
- Dispatch management service software
- Monitoring and tracking software
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