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KNIGHT AUTOMOTIVE GROUP is currently seeking a SERVICE ADVISOR
The successful candidate will be a key member of our service team. The Knight Automotive Group requires a dynamic individual with strong leadership and interpersonal skills. We are the fastest growing automotive group in the prairies.
The successful candidate will report directly to the Service Manager. Responsibilities include:
Greet customers in a timely, friendly manner and obtain all specific vehicle / customer information required for proper repairs, contacting customer and invoicing.
Write up customers vehicle issues, concerns and maintenance requirements accurately and clearly.
Check for vendor or extended warranties and warranty start dates.
Must be able to understand, communicate, and evaluate all vendors and warranty guidelines, approval processes and policies during the write up and repair process. Keep up to date on all warranty policies and product changes to maintain effectiveness in this role.
Investigate progress of vehicle repairs and contact customer with status changes / promised delivery time if required. Communicate to customers any additional required repairs needed.
Explain completed work and charges to the customer.
Ensure warranty repair orders are signed in and out before unit leaves the dealership.
General office duties as required in service office.
Open and close repair orders as required.
Prior experience as a Service Advisor is an asset but willing to train.
Must be self motivated and have good written and verbal communication skills.
Must be a team player with a strong sense of commitment to the customer.
Ability to work in a fast paced environment with tight time constraints.
They will be a strong self-starter with superior organization and computer skills.
Must have a valid drivers license and clean driving abstract.
Competitive wage, benefits and pension available. Only selected candidates will be contacted.