Job Order Detail

Description

A Guest Service Agent with Hampton Inn and Suites is responsible for greeting and registering guests and checking guests out of the hotel in the hotels continuing effort to deliver outstanding guest service and financial profitability.
As a Guest Service Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotels continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
Field guest complaint, conduct research and resolve and negotiate solutions for guest satisfaction, as needed.
Complete basic cleaning duties in front desk and guest public area
The successful candidate MUST be able to work in ALL SHIFTS: 7:00-15:00, 15:00-23:00, 23:00-7:00.