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Motion Fitness Saskatoon - Head Office is looking to hire a mature individual for the position of Member Services Representative.
The individual should be a good listener, sociable and personable. Excellent communication skills is a must for this position. Sales background with some experience in sales within the Fitness or Hospitality industry will be preferred and considered an asset.
Key areas of responsibility
Operate telephone switchboard to answer, screen or forward calls, provide appropriate information, take messages or schedule appointments.
Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions and approaches to problems callers may have.
Work with the collections department to contact; via phone or email, defaulting members.
Work with management to develop and sustain a Customer Retention Management program.
Whenever possible, assist colleagues with administrative activities.
Scan documents to member accounts.
Keep up-to-date with the software and apply new knowledge to your job.
Qualifications
High School Diploma or GED (training will be provided on the job).
Excellent oral and written communication skills to liaise with members, management and staff.
Good computer knowledge and proficiency in programs such as Word, Excel, Internet etc.
Previous training and ability to operate a switchboard would be an asset.
Personal Attributes
Strong sense of customer service.
Capable of multitasking.
Must be a trustworthy individial with the ability to work without any supervision.
Ability to work well under pressure.
Well organized.
Discrete.
Good eye-hand coordination and manual dexterity.
Working conditions
Timings of the job will be 12pm to 8pm
Includes 90% sitting and working in front of a computer and on the telephone.
Essential Skills
- Reading text
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Computer use
- Continuous learning
- Significant use of memory
Credentials (certificates, licences, memberships, courses, etc.)
- Not required
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Repetitive tasks
- Attention to detail
Business Equipment and Computer Applications
- Word processing software
- General office equipment
- Internet browser
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