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Role Summary
The Laura Canada Service Coordinator assists with the management of merchandise in every way, including receiving, visual merchandising, window display, markdowns, cash desk and preparing outgoing merchandise. Provides exemplary service to all customers.
Critical Functions
1. Customer Service
Provides exemplary customer service at cash desk.
Captures all relevant customer information including emails and enter them into the CRM (Customer Relations Management) system.
Promotes effectively the loyalty program to all customers.
Promotes and executes Customers Orders.
Handles customer issues/questions related to returns, customer orders or exchanges in a professional and positive manner.
2. Merchandise and Visual Presentation
Unpacks and accurately verifies all incoming merchandise.
Places goods on sales floor in accordance with visual merchandising directives.
Assists management by changing product placement within store to ensure color and product stories are coherent.
Completes markdowns and prepares outgoing merchandise quickly and accurately.
Assists management by installing marketing signage throughout store, read Email and takes action.
Dresses window mannequins adhering to visual standards.
Is responsible in maintaining the cash desk clean and organized.
3. P.O.S. System
Executes all P.O.S. procedures accurately and efficiently.
Controls all cash handling and adheres to LP policies and procedureS.
Requirements
Experience in a retail environment preferred
Strong visual merchandising intuition
Sense of urgency
Basic computer skills
Excellent communication/interpersonal skills
Conducts oneself in a professional manner.
Open to feedback and implements change in a timely manner.
Demonstrates initiative
Attention to detail
Positive attitude and confident
Passion to keep learning, growing and adapting
English and/or French as required
DAYTIME AVAILABILITY REQUIRED
Essential Skills
- Reading text
- Document use
- Oral communication
- Working with others
- Finding information
- Computer use
- Continuous learning
Transportation/Travel Information
- Own vehicle
Specific Skills
- Receive payments
- Issue receipts and other forms
- Arrange for refunds and credits
- Answer inquiries and provide information to customers
- Receive and log complaints
Work Setting
- Retail and wholesale distribution center
Work Conditions and Physical Capabilities
- Fast-paced environment
- Attention to detail
- Standing for extended periods
- Walking
Own Tools/Equipment
- Computer