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The Copy & Print Centre (CPC) Representative offers knowledge to support copy and print clients, applies intermediate technical proficiency and understands the goals for each shift.Has knowledge of solutions that meet the clients needs and recommends products and services that support these needs. Maintains established client relationships by providing outstanding customer care
Primary Responsibilities:
Urgently responds to customers in queue. Provides accurate information to clients about CPC products and services, production capabilities, and order turnaround.
Executes production tasks such as processing customer orders in an efficient, accurate manner and paying close attention to detail and instructions, and managing the project while following proper production procedures (set up, quality control, and finishing).
Executes non-production tasks. This could include CPC online dashboard maintenance, CPC appearance standards, and maintaining supplies.Follows all correct cash register operations, and properly secures company funds and physical inventory at cash stations.
Maintains general cleanliness of CPC workstations, according to company standards.
Associate is expected to maintain a safe working environment and follow all company protocols for safety and is required to report any unsafe working conditions to a manager.
Basic:
Demonstrated selling ability.
Good technical proficiency with computers and Microsoft software applications would be an asset.Comfort and knowledge working with print and finishing equipment would be an asset.
Ability to resolve clients concerns in a diplomatic manner.Ability to engage clients in a friendly and professional manner.Capacity to communicate with clients effectively using a variety of mediums.Ability to work effectively with ongoing distractions is necessary.Can engage appropriately and work as part of a team.Capacity to work independently and seek out assistance as required
Essential Skills
- Reading text
- Document use
- Numeracy
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Significant use of memory
Work Location Information
- On-site customer service
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Attention to detail
- Standing for extended periods
Products or Services (Sales)
- Office/business equipment
Business Equipment and Computer Applications
- Word processing software
- Spreadsheet software
- General office equipment
- Electronic mail
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