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What You Will Do
The primary function of the Sales Specialist ProServices is to serve as the store expert on pro sales by providing detailed product information to both customers and other Lowes employees. The Sales Specialist ProServices is expected to maximize sales and margins by pursuing and contacting targeted customers, identifying and exploring sales opportunities through asking questions, developing action plans for sales opportunities, and abiding by ProServices monthly program, call targets and directives. This includes following up on sales and quotes, maintaining inventory levels to support sales, preparing sales transactions, planning and arranging deliveries, ensuring orders are sold and tracked, and continuously establishing relationships with new and building relationships with current customers. The Sales Specialist ProServices is also responsible for providing excellent customer service through the daily execution of Lowes customer service programs, proactively resolving root causes of customer issues, following up on completed orders to ensure customer satisfaction, and collaborating with other employees to assist customers as needed in locating, selecting, carrying, and loading merchandise in support of all customers with a focus on the pro customer. This includes opening business accounts as requested and handling government accounts. The Sales Specialist ProServices is also required to maintain a safe and secure work environment by complying with company policies and procedures for merchandising, housekeeping, safety, and monitoring for potential theft or security risks. Lastly, the Sales Specialist ProServices is responsible for completing all other duties as assigned.
Essential Skills
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Computer use
- Continuous learning
Specific Skills
- Operate cash register
- Customer service oriented
- Provide cost estimates on materials
- Negotiate credit terms, trade-in allowances, warranties and delivery dates
Type Of Experience
- Salesperson/clerk
Work Setting
- Hardware store
- Department store
Product Experience/Knowledge
- Power tools
- Paint and wallpaper
- Lumber and plywood
- Lamps and lighting fixtures
- Building materials (other than lumber)
- Appliances
- Aluminum doors, windows and awnings
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