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Supreme Office Products has both full and part time Customer Service Representative positions available. The primary role of this position is to receive, to process and to enter office supply orders received via telephone, fax, email, Account Manager communications, and the on-line ordering system. The primary goal of this position is to ensure all customer requests are handled in a timely, efficient and courteous manner.
-Answers and processes queue calls and inquiries.
-Process orders in a timely and accurate manner.
-Conduct product research to best meet the customers needs.
-Up-sells to increase average order size.
Process all RMAs.
-Suggest alternate items of sale to avoid backorders.
Required Skills/Abilities:
-Working knowledge of computers, internet, e-mail and various software applications.
-Mathematically inclined.
-Efficient and accurate keyboarding/data-entry skills.
-Exceptional/efficient organizational skills.
-Effective listening, verbal and written communication skills.
-Strong interpersonal skills (ability to effectively deal with/successfully resolve matters with others tact/diplomacy/courtesy).
-Accuracy and attention to detail are essential.
-Self-motivated and deadline driven, with effective time management abilities.
-Demonstrated accountability and reliable work attendance.
-Capacity to establish, maintain and promote high standards of professional etiquette and superior customer service.
-Ability to efficiently work both independently, and as part of a cohesive team, in a high volume and demanding environment.
Essential Skills
- Computer use
Specific Skills
- Access and process information
- Answer inquiries and provide information to customers
- Perform general office duties
- Order supplies and maintain inventory
- Receive and log complaints
Business Equipment and Computer Applications
- Windows
- Spreadsheet software
- Electronic mail
- Database software