Job Order Detail

Description

The Field Operations Manager leads and manages all field operations including coordination, dispatching, service and installation and invoicing. S/he will be involved in the selection, development, leadership, motivation, coaching and management of her/his direct and indirect reports.

Responsible to lead, develop and manage the Field Operations resources

Identify, monitor and manage customer service standards, including timeliness and professionalism

Recommend and implement necessary action to improve revenue generation and profitability within the department

Ensure effective dispatching of technicians, timely completion of work orders and accuracy and timeliness of billing process

Drive direct labour utilization, margin and customer satisfaction metrics within the department

Proactively support the CDS safety program and initiatives, comply with all safety policies and procedures (including customer site specific programs), and ensure utilization of safe work practices on site, in the warehouse and office

Ensure workmanship adheres to CDS quality standards, and identify and implement improvements to standards as appropriate

Maintain positive customer relationships, for CDS, in collaboration with the local Branch Manager and sales team

Maintain a positive attitude and communication style with customers and employees in all circumstances