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In Canada we are the countrys largest national trade distributor of plumbing, hydronic, HVAC/R and PVF products and solutions.
KEY RESPONSIBILITIES
Operates switchboard and receives all incoming calls; determines the nature of the calls; answers, questions and/or transfers calls to the appropriate individual or division;
Acts as the initial on premise contact with visitors;
Provides direction to visitors and/or notifies appropriate employees;
Provides clerical assistance and support to other departments within office;
Updates telephone and branch location listings;
Performs a wide variety of general clerical work and assists with data entry as required;
Records all telephone and photocopier system malfunctions and reports them to the appropriate contact;
Arranges for special deliveries, registered mail, and courier services when needed;
Maintains records on postage and courier charges and is responsible for verifying the courier charges billed to the organization;
Performs other clerical and administrative duties as required.
Other jobs as assigned.
KNOWLEDGE REQUIREMENTS
Post Secondary education plus a minimum of two (2) to three (3) years related experience,
preferably in an office environment or within the industrial distribution industry, or the equivalent combination of education and experience;
Experience working on a multi line switchboard;
Knowledge of general office procedures and general office equipment;
Ability to be tactful and diplomatic, with suppliers and customers;
Working knowledge of MS Office applications is required;
Consistently meeting deadlines within a fast paced work environment and works effectively within time constraints;
Extreme attention to detail and accuracy;
Demonstrated initiative with the ability to work in a collaborative team based environment;
Highly organized in prioritizing work and multi-tasking;
Fluency in both French and English would be an asset.
Essential Skills
- Reading text
- Document use
- Numeracy
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Transportation/Travel Information
- Own transportation
- Own vehicle
- Valid driver's licence
Additional Skills
- Provide basic information to clients and the public
- Order office supplies
- Maintain records
- Data entry
Specific Skills
- Send invoices
- Schedule and confirm appointments
- Record and relay information
- Perform clerical duties, such as filing and sorting and distributing mail
- Operate switchboard or telephone system
- Obtain and process information required to provide services
- Greet people and direct them to contacts or service areas
- Answer, screen and forward telephone calls
- Receive and issue payments
Work Setting
- Retail and wholesale distribution center
Work Location Information
- Remote location
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
Business Equipment and Computer Applications
- Windows
- Word processing software
- Switchboard 1-25 lines
- Spreadsheet software
- Electronic mail
- Electronic scheduler
- Database software
- General office equipment
- Internet browser
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