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Settlement Worker's Role
-Welcome and assist refugee and immigrant clients with immediate and essential settlement services
-assess settlement and integration needs of newcomers to Canada
-Assist newcomers in developing settlement plans
-Provide solution focused counselling for individuals and families as needed
-Conduct individual and group orientation/life-skills sessions
-Arrange tours of the community and its resources
-Builds and maintain community partnerships with various service providers
Qualifications
-Amazing communication skills: written, verbal and non-verbal
-Well-developed interview, analytical and problem solving skills
-Good organizational skills and the ability to multi-task
-Experience working with culturally diverse clients
-Knowledge of and sensitivity to settlement issues and the barriers newcomers face
-Developed case management and referral skills
-Considerable knowledge of the community and its resources
-Group facilitation and public speaking skills
-Flexible and willing to work evenings and weekends
-Proficient computer skills
-Valid Driver's Licence and access to a vehicle
-Preference will be given to individuals with post secondary education in the human services field
-Fluent in English and other languages are considered and asset
Essential Skills
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Transportation/Travel Information
- Own vehicle
- Valid driver's licence
Credentials (certificates, licences, memberships, courses, etc.)
- First Aid Certificate
- Human Services Diploma
- Applied Suicide Intervention Skills Training (ASIST)
- Cultural Awareness Training
Type of Community or Social Service
- Settlement services for new immigrants
Specific Skills
- Obtain information and prepare reports or case histories
- Implement life skills workshops
- Appraise clients' needs or eligibility for specific services
- Assess client's relevant skill strengths and development needs
- Conduct follow-up assessments
- Liaise with other social services agencies and health care providers involved with clients
- Maintain program statistics for purposes of evaluation and research
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
Security and Safety
- Criminal record check (abstract)
- Driver's validity licence check
Target Groups or Clients
- Culturally diverse groups
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