saskjobs.ca real careers. real life.

Job Order Detail


Home | Search Jobs | Job Order Detail

Help Desk Specialist

Job Search Safety tips

Job Order #: 5547104

NOC: 2282
Employer Name:
YARDI CANADA LTD.
Posted Date:
13-Jan-2017
Location:
SASKATOON
 
# of Positions:
1
Employment Terms:
Full Time
Length of Employment:
permanent
Experience:
3-5 Years
Apply By:
10-Feb-2017
How to Apply?:
This job is no longer taking applications

Application Information

This job is no longer taking applications and is displayed only for reference.

To view current postings please conduct a new search.

Thank you.

Employer Name:
YARDI CANADA LTD.
Contact Name:
Human Resources
Contact Email:
saskatoon.itcareers@yardi.com
Employer Website:
http://www.yardi.com/about-us/career-opportunities/


Description

Yardi Canada needs a customer-focused IT Help Desk Specialist to support our growing team in Saskatoon and to provide remote support to the larger community of Yardi employees.
As an IT Help Desk Specialist, you will be responsible for:
    Responding to requests for technical assistance in person, via phone, or electronically
    Installing software and updating hardware
    Diagnosing and resolving technical hardware and software issues
    Researching questions using available information resources
    Advising users on appropriate actions
    Following standard helpdesk procedures
    Logging all helpdesk interactions
    Administering helpdesk software
    Re-directing problems to the appropriate resource

Ideal candidates possess the following skills and background:
    3-5 years of experience
    Proficiency in Windows 10, Windows 7 and Microsoft Office
    Basic Network Troubleshooting skills
    PC Imaging
    Remote Access Platforms (VPN)
    Excellent customer service skills
    Ability to work outside normal business hours if required, including evenings and weekends
    Regular attendance and a regular work schedule is essential

 

Skills and Abilities

Computer and Technology Knowledge
 - Windows
 - Word processing software
 - Internet
 - DOS
 - Hardware
 - Device drivers
 - Networking security
 - Security software
 - Spreadsheet software
 - Office Suites
 - Mail server software
 - Electronic mailing software
 - Communication software
 - Programming software
 - Programming languages
Essential Skills
 - Reading text
 - Document use
 - Numeracy
 - Oral communication
 - Working with others
 - Problem solving
 - Decision making
 - Critical thinking
 - Job task planning and organizing
 - Finding information
 - Computer use
 - Continuous learning
 - Significant use of memory
Specific Skills
 - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
 - Provide advice and training to users in response to identified difficulties
 - Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Work Setting
 - Internet Service Provider (ISP)
 - Help desk
Work Conditions and Physical Capabilities
 - Fast-paced environment
 - Work under pressure
 - Tight deadlines
 - Repetitive tasks
 - Manual dexterity
 - Attention to detail
 - Sitting
 - Bending, crouching, kneeling
Security and Safety
 - Basic security clearance
 - Criminal record check (abstract)

email.gif Email a Friend     print.gif Print This Job
Conseil Économique et Coopératif de la Saskatchewan
Vous désirez plus d'information
en français sur ce poste?

Contactez-nous!
Home | Search Jobs | Job Order Detail