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Yardi Canada needs a customer-focused IT Help Desk Specialist to support our growing team in Saskatoon and to provide remote support to the larger community of Yardi employees.
As an IT Help Desk Specialist, you will be responsible for:
Responding to requests for technical assistance in person, via phone, or electronically
Installing software and updating hardware
Diagnosing and resolving technical hardware and software issues
Researching questions using available information resources
Advising users on appropriate actions
Following standard helpdesk procedures
Logging all helpdesk interactions
Administering helpdesk software
Re-directing problems to the appropriate resource
Ideal candidates possess the following skills and background:
3-5 years of experience
Proficiency in Windows 10, Windows 7 and Microsoft Office
Basic Network Troubleshooting skills
PC Imaging
Remote Access Platforms (VPN)
Excellent customer service skills
Ability to work outside normal business hours if required, including evenings and weekends
Regular attendance and a regular work schedule is essential
Computer and Technology Knowledge
- Windows
- Word processing software
- Internet
- DOS
- Hardware
- Device drivers
- Networking security
- Security software
- Spreadsheet software
- Office Suites
- Mail server software
- Electronic mailing software
- Communication software
- Programming software
- Programming languages
Essential Skills
- Reading text
- Document use
- Numeracy
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Specific Skills
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Work Setting
- Internet Service Provider (ISP)
- Help desk
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Manual dexterity
- Attention to detail
- Sitting
- Bending, crouching, kneeling
Security and Safety
- Basic security clearance
- Criminal record check (abstract)