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The Home Inn & Suites Swift Current is accepting applications for a Full Time Front Desk Clerk. The Front Desk Clerk must be upbeat, friendly and customer service oriented as they are the first point of contact for guests. They are responsible for registering guests and assigning rooms, processing group arrivals and departures, taking, canceling and changing room reservations, processing guests' departures which includes calculating charges and receiving payments, balancing cash and completing related forms.
This is a PERMANENT full-time position with opportunity to grow a career in the hospitality industry. Shifts will vary between 7am-3pm and 3pm-11pm and will be a combination of weekdays and weekends. Candidates must have excellent English skills.
The Home Inn & Suites Swift Current is part of the d3h Hotels Inc. Family of hotels with opportunities for advancement throughout Saskatchewan and Alberta. We strive to provide our employees with a great work environment which in turn provides our guests with a great place to stay. We offer employee benefits as well as an employee incentive program. For more information on our family of hotels, please visit our website at www.d3h.ca
If you are interested in joining our team, please respond to this ad with a copy of your resume or fax to our head office in Saskatoon: 306-668-8051.
You must be legally entitled to work in Canada as the employer does not have a labour market opinion that would support a foreign worker.
Essential Skills
- Reading text
- Document use
- Numeracy
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Transportation/Travel Information
- Own transportation
Specific Skills
- Take, cancel and change room reservations
- Register arriving guests and assign rooms
- Provide information on hotel facilities and services
- Process group arrivals and departures
- Process guests' departures, calculate charges and receive payments
- Process telephone calls
- Process wake-up calls
- Perform light housekeeping and cleaning
- Investigate and resolve complaints and claims
- Balance cash and complete balance sheets, cash reports and related forms
- Arrange services required for guests with special needs
- Work with minimal supervision
- Customer service oriented
- Keyboarding
- Clerical duties (i.e. faxing, filing, photocopying)
- Provide general information about points of interest in the area
- Provide information about services available in the community
- Follow emergency and safety procedures
Work Setting
- Hotel
Business Equipment and Computer Applications
- Word processing software
- Multi-line switchboard
- Computerized reservation system
- General office equipment
- Internet browser
- Basic computer skills (will train)
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