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Performs a variety of customer service duties related to the receiving, sale and delivery of automotive parts. This position requires strong interpersonal, information retention, mathematical, phone and computer skills as well as the ability to problem solve and multi task in a demanding environment. Knowledge of inventory management an asset. Previous experience in an automotive parts/automotive repair background of 2 years is required.
Essential Skills
- Reading text
- Document use
- Numeracy
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Significant use of memory
Transportation/Travel Information
- Own transportation
- Own vehicle
- Valid driver's licence
Material Handling Equipment
- Pallet lifters
- Industrial forklifts
Weight Handling
- Up to 45 kg (100 lbs)
Keyboarding (Words Per Minute)
- 0 - 40 wpm
Additional Skills
- Answer telephone and relay telephone calls and messages
- Set-up displays of retail parts and accessories
- Schedule mechanics
- Clean and maintain office, supply area or warehouse
Parts Specialization
- Automotive
Specific Skills
- Advise on use and appropriateness of goods or parts
- Store items in warehouse, tool room or supply area
- Sell spare and replacement parts
- Process incoming requisitions
- Prepare requisition orders to replenish parts and supplies
- Maintain records on inventory control system
- Issue and distribute parts and supplies for internal use
- Answer customer inquiries
- Receive, unpack and sort incoming parts, supplies and materials
- Identify, label and catalogue items received
- Ship, deliver or pick up parts, products or equipment
- Dispatch deliveries
- Prepare and track work orders
- Handle cash transactions
Ability to Supervise
- 1 - 2 people
Work Location Information
- In shop
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Physically demanding
- Attention to detail
- Standing for extended periods
- Bending, crouching, kneeling
Security and Safety
- Bondable
- Criminal record check (abstract)
Own Tools/Equipment
- Steel-toed safety boots
Business Equipment and Computer Applications
- Windows
- Electronic Mail
- General office equipment
- Inventory control software
- Internet browser
Work Site Environment
- Noisy
- Odours
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