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SUMMARY
To provide prompt and superior customer service at the retail postal outlet
DUTIES AND RESPONSIBILITIES
Customer Service
Provides superior and efficient customer service.
Answers enquiries and resolves customer complaints regarding postal services.
Abides by the customer service program (SERVE) as prescribed by Canada Post Corporation.
.Maintain a neat and organized postal service area and presents proper image to public according to policy ie:
clean appearance, approved uniform, name badge.
Loss Prevention
Ensures loss prevention systems and procedures are performed according to guidelines.
Controls cash, money order, and stamp inventory in accordance with prescribed cash handling policies and
procedures.
Maintains proper security of cash and mail.
Presents proper image to the public (appearance, uniform, name badge).
Operations
Assists in maintaining and controlling the inventory of stamps, money orders, registered mail, etc. In
compliance with the policies and procedures of Shoppers Drug Mart and Canada Post Corporation.
Maintains and controls the cash register in the department in compliance with policies and procedures.
General
Comply with all health and safety requirements.
Perform other duties, including Front Store and Cash duties as required
Ensures the standards of housekeeping and image are maintained.
Specific Skills
- Record Special Delivery And Registered Mail
- Record And Balance Daily Transactions
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