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Job Purpose:
Act as our key resource to deliver responsive and committed support to customers and account representatives by providing superior customer service for quotes and bids while contributing to safe and effective branch operations aligned with our company strategy for gross margin growth and operational performance.
Responsibilities Include:
Provide technical assistance and support for customers regarding technical specifications of products, and trouble shoot applications as needed;
Understand the customers business and determining customer requirements and expectations in order to recommend specific products and solutions;
Enter and maintain purchase orders, customer orders, procurement match and trade discounts as needed;
Maintain various records and files including rebate files, stock transactions, price catalogs, customer lists, product catalogs, and discounts;
Obtain price quotes from vendors and Supply Management Groups for resale to customers and providing price quotes for customers;
Handle confidential information relating to product and resale costs and expense items;
Requirements:
Any combination of requirements, which provide knowledge and abilities necessary to perform essential duties and responsibilities, will be considered.
Demonstrated knowledge of PVF materials and ability to understand scope of services to include pricing, supply, and contract terms;
Demonstrated competence in the use of computers and software applications;
Demonstrated ability to communicate and promote ideas and transfer detailed knowledge to others in one to one or group situations;
Willingness and ability to be on call as needed to provide 24-hour service to customers;
Valid Drivers license with the ability to meet the MRC Global vehicle policy.
What We Offer
Competitive Salary, Incentive, and flexible, comprehensive benefit and insurance plan
RRSP Matching program
Flexible vacation schedule
Essential Skills
- Reading text
- Document use
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
Transportation/Travel Information
- Willing to travel
- Valid driver's licence
Credentials (certificates, licences, memberships, courses, etc.)
- Not required
Specific Skills
- Work with minimal supervision
- Provide advice about merchandise
- Provide cost estimates on materials
Type Of Experience
- Salesperson/clerk
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