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GL Mobile Communications is a locally owned and operated, team oriented company with two locations in Prince Albert. We have an immediate opening for a Cellular Communication Consultant. You must be self motivated, energetic, positive and eager to learn.
A high level of organization, communication and people skills are a must. We offer competitive wages and profit sharing programs. We offer our Health Benefits, group RRSP packages and employee purchase discounts.
Experience in retail sales is a definite asset.
POSITION SUMMARY:
Under the direction of the Sales Supervisor, provide front-line customer service in a retail environment. Communication consultants are the Company's most visible representative to customers. Therefore, communication consultants must always act with tact and decorum to ensure customer needs are met. A communication consultant must identify and respond to customer needs, complete retail sales and provide front-line customer service. The position will involve the prioritizing of customer requirements and communicating with customers in-person, over the telephone or by email. Communication consultants must also provide after sale customer support and follow-up.
RESPONSIBILITIES:
- Dealing with the general public
- Provide front-line representation for the Company
- Provide exceptional customer service to all internal and external customers
- Continuous training to learn new products and product features
- Searching out new trends in the marketplace
- Work area cleanliness
- Continually apply safe work practices
Essential Skills
- Reading text
- Document use
- Numeracy
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Type of Sales Account
- Regional accounts
- National accounts
- Local accounts
Transportation/Travel Information
- Own transportation
Credentials (certificates, licences, memberships, courses, etc.)
- Not required
Specific Skills
- Resolve product and service related problems
- Consult with clients after sale to provide ongoing support
- Promote sales to existing clients
- Identify and solicit potential clients
- Assess client's needs and resources and recommend the appropriate goods or services
- Train customers' staff in the operation and maintenance of equipment
- Troubleshoot technical problems related to equipment
Ability to Supervise
- 1 - 2 people
Work Location Information
- On-site customer service
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Manual dexterity
- Attention to detail
- Hand-eye co-ordination
- Ability to distinguish between colours
- Sitting
- Combination of sitting, standing, walking
- Standing for extended periods
- Bending, crouching, kneeling
Security and Safety
- Criminal record check (abstract)
- Driving record check (abstract)
Products/Services
- Electrical and electronic equipment
- Telecommunications equipment and services
Customers/clients
- Industry
- Domestic governments
- Consumers
- Commercial establishments
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