Job Order Detail

Description

Primary Purpose and Accountabilities of the Position
The purpose of this position is to provide exceptional administrative and customer services to the university community. This position is front-facing to faculty and staff and will seek to understand the service needs, probe effectively, problem-solve and respond to or redirect issues as appropriate.

Reporting to the Manager, ConnectionPoint Services, the ConnectionPoint Service Agent is accountable for resolving customer inquiries within cross-functional administrative areas such as Human Resources, Finance and Research. This includes responding to questions by accessing information through integrated technologies, offering self-service assistance, routing and referring issues for advanced support and providing follow-up as required.