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Richelieu Hardware, is currently seeking a Full Time Internal Sales Representative for its industrial sales client base. Under the supervision of the Operations Supervisor, the successful candidate will:
RESPONSIBILITIES
Respond to incoming calls from retailers and recommend related products
Contact clients to promote products and special offers
Prepare proposals
Handle orders made by phone, email, and fax
Ensure order follow-up
Participate in product training sessions
Perform filing
Carry out all other related tasks.
REQUIREMENTS
High school diploma
Customer service experience
Knowledge of Microsoft Office Suite, especially Excel
Knowledge of the hardware industry is an asset
Enthusiastic self-starter
Able to understand large volumes of information quickly
Strong organizational skills
Adept multi-tasker
We thank you in advance for your application, yet only the most qualified candidates will be contacted for an interview.
Essential Skills
- Reading text
- Document use
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Credentials (certificates, licences, memberships, courses, etc.)
- Not required
- Not applicable
Specific Skills
- Access and process information
- Sell merchandise
- Receive payments
- Maintain records and statistics
- Issue receipts and other forms
- Investigate complaints
- Explain the type and cost of services offered
- Arrange for billing for services
- Arrange for refunds and credits
- Answer inquiries and provide information to customers
- Perform general office duties
- Receive and log complaints
Work Setting
- Retail and wholesale distribution center
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Handling heavy loads
- Physically demanding
- Manual dexterity
- Attention to detail
- Hand-eye co-ordination
- Standing for extended periods
- Walking
Business Equipment and Computer Applications
- Windows
- Word processing software
- Spreadsheet software
- Electronic mail
- Database software
- General office equipment
- Internet browser
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