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Prepares work schedules; supervises staff including hiring and training employees; assigns work; prepares and conducts performance evaluations; handles employee problem solving issues; conducts staff training on store products, proper customer service skills and sales techniques; approves employee leave and payroll records; establishes procedures that comply with store policies and appropriate laws.
Essential Skills
- Reading text
- Document use
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
Additional Skills
- Prepare work schedules
- Order merchandise
- Hire and train or arrange for training of staff
Specific Skills
- Supervise and co-ordinate sales staff and cashiers
- Sell merchandise
- Resolve customer complaints and supply shortages
- Prepare reports on sales volumes, merchandising and personnel matters
- Maintain specified inventory
- Authorize payments by cheque
- Authorize return of merchandise
- Assign sales workers to duties
Ability to Supervise
- 3 - 4 people
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
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