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Best Western Blairmore Hiring Part Time Front Desk Agent/Night Auditor
Must be available mornings,evenings, weekends and holidays and be able to accommodate a flexible schedule. Temporary from Apr - Aug 2017.
Qualifications:
Previous front desk/hotel experience an asset
In the absence of front desk experience will consider those with experience in:
customer service
office experience
cash/credit card
Grade 12 or equivalent
The successful applicant will have excellent customer service skills, and display a high level of professionalism. Although previous hotel experience is not required, hotel experience will weigh heavily on the selection on the successful applicant. In lieu of previous hotel experience, extensive office, customer service, and cash credit card handling will be considered.
Benefits:
Eligibility for health and dental benefits after 6 months.
Discounted hotel rooms at other Best Westerns and sister hotels after 3 months, for our staff and their friends and families.
Employee incentive programs.
Only those selected for an interview will be contacted
Essential Skills
- Reading text
- Document use
- Numeracy
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Transportation/Travel Information
- Own transportation
- Public transportation is available
Specific Skills
- Train staff
- Take, cancel and change room reservations
- Supervise other front desk staff
- Store and retrieve luggage
- Secure guests' valuables
- Register arriving guests and assign rooms
- Provide information on hotel facilities and services
- Process group arrivals and departures
- Process guests' departures, calculate charges and receive payments
- Process telephone calls
- Process wake-up calls
- Perform light housekeeping and cleaning
- Maintain occupancy statistics
- Investigate and resolve complaints and claims
- Balance cash and complete balance sheets, cash reports and related forms
- Arrange services required for guests with special needs
- Work with minimal supervision
- Customer service oriented
- Keyboarding
- Clerical duties (i.e. faxing, filing, photocopying)
- Provide general information about points of interest in the area
- Provide information about services available in the community
- Follow emergency and safety procedures
Work Setting
- Hotel
Work Location Information
- Urban area
Business Equipment and Computer Applications
- Word processing software
- Spreadsheet software
- Multi-line switchboard
- Computerized reservation system
- General office equipment
- Basic computer skills (will train)
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