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Bilingual Technical Analyst - Desktop

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Job Order #: 5563236

NOC: 2282
Employer Name:
Express Employment Professionals
Posted Date:
25-Apr-2017
Location:
REGINA
 
# of Positions:
1
Employment Terms:
Full Time
Education:
Technical/Applied Science Diploma
Experience:
3-5 Years
Apply By:
30-Apr-2017
How to Apply?:
This job is no longer taking applications

Application Information

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Thank you.

Employer Name:
Express Employment Professionals
Contact Fax:
(306) 584-5628
Contact Email:
Joelle.Hannant@ExpressPros.com
Employer Website:
www.ExpressPros.com/ReginaSK


Description

Technical Analyst ll (Desktop)

Our clients expect the best and that is what we are looking for, so if you are that high quality individual who is professional in all aspects of your work,and you are bilingual English/French, then we are interested in talking to you about joining their team of information technology professionals.

Specific Accountabilities:
Intermediate Level; responsible for troubleshooting, repair and upgrading of computer equipment and other hardware. Provide

On-site IT Services. Duties may include:
1.    Assembles and configures computers and peripherals
2.    Installs operating system and purchased software packages
3.    Installs necessary drivers for required component and tests its functionality
4.    Performs routine equipment maintenance and upgrading tasks
5.    Determine vendors for outside repairs and coordinate warranty repairs
6.    Troubleshoot problems on computers, peripherals or telecommunication devices and refers more complex problems to experienced staff
7.    Works with ticketing system provided to accurately and completely document work performed.
8.    May provide desk-side training in operating hardware and software
9.    Diagnoses system hardware, software, and operator problems; and recommends or performs remedial actions to correct problems based on knowledge of system operation.
10.    Enters commands and observes system functions to verify correct system operation.
11.    Understands and demonstrates the willingness to promote Acrodexs vision and values
Qualifications (Education/Experience/Skills & Abilities)
1.    IT related Certificate or Diploma from a recognized post secondary institution preferred  
2.    2-5 years troubleshooting related experience and/or IT customer service experience
3.    Must possess A+ certification and two other hardware/software related certifications

 

Skills and Abilities

Computer and Technology Knowledge
 - Windows
 - Word processing software
 - OS/2
 - Linux
 - Database software
 - MAC
 - PDA
 - JavaOS
 - Hardware
 - Device drivers
 - Networking software
 - Networking hardware
 - Networking security
 - Extranet
 - Intranet
 - Servers
 - Applications - desktop
 - Applications - enterprise
 - Security software
 - Multimedia Software
 - Spreadsheet software
 - Presentation software
 - Office Suites
 - Mail server software
 - Electronic mailing software
 - Communication software
 - Image editing software
 - Project management software
 - Programming software
 - HTML editing software
 - Web site creation and management software
 - Web service design
 - Business diagramming software
 - Desktop publishing software
 - Mapping and data visualization software (GIS)
 - Data analysis
 - Programming languages
 - Software development
Essential Skills
 - Reading text
 - Document use
 - Numeracy
 - Writing
 - Oral communication
 - Working with others
 - Problem solving
 - Decision making
 - Critical thinking
 - Job task planning and organizing
 - Finding information
 - Computer use
 - Continuous learning
 - Significant use of memory
Transportation/Travel Information
 - Own transportation
 - Own vehicle
 - Valid driver's licence
Credentials (certificates, licences, memberships, courses, etc.)
 - Information Systems Professional (ISP)
 - Certified Computer Programmer (CCP)
 - Certified Data Processor (CDP)
 - Certified Engineering Technologist (CET)
 - Certified Management Consultant (CMC)
 - Associate Computing Professional (ACP)
 - A+ Certification
 - Microsoft Certified Systems Engineer (MCSE)
Specific Skills
 - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
 - Consult user guides, technical manuals and other documents to research and implement solutions
 - Provide advice and training to users in response to identified difficulties
 - Collect, organize and maintain a problems and solutions log for use by other technical support analysts
 - Participate in the redesign of applications and other software
 - Supervise other technical support workers in this group
Work Setting
 - Computer systems unit
 - Telecommunications industry
 - Help desk
 - Computer hardware or software retailer/wholesaler
Work Conditions and Physical Capabilities
 - Fast-paced environment
 - Work under pressure
 - Tight deadlines
 - Repetitive tasks
 - Attention to detail
 - Sound discrimination
 - Combination of sitting, standing, walking
Security and Safety
 - Bondable
 - Criminal record check (abstract)

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