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ARE YOU MOTIVATED BY HELPING OTHERS?
We are currently looking for a self-starting individual to join our casual reception team. Shifts will predominately be in the evenings and weekends but day shifts may also be available.
Responsibilities
- Provide a consistently excellent level of customer service to all patients
- Perform a wide variety of reception and administrative duties
- Explain and ensure all patients understand their examination procedures
- Administer and process patient information and requisitions
- Book patient appointments and ensure all information is accurate
- Schedule examinations according to department protocol for each imaging modality
- Ensure patient confidentiality at all times
- Burn CDs for physicians and patients
- Rotations through Mayfair Regina Clinic
Requirements
- Minimum 1 year receptionist experience delivering exceptional customer service in a face-to-face environment at a medical clinic, hospital or diagnostic imaging clinic OR Certification as a Health Information Office Assistant or Medical Office Assistant required
- Knowledge of medical terminology specific to Diagnostic Imaging an asset.
- Completion of RQHR training preferable and considered a strong asset
- Proven efficiency and ability to work in a fast paced, busy work environment
- Strong attention to detail is required
- Outstanding phone etiquette and a positive attitude are essential to this role
- Excellent communication skills (auditory, written and verbal)
- Demonstrates professionalism, empathy and can act as a team player
- Ability to multi-task, organize and prioritize to changing workloads and schedule variances
Essential Skills
- Reading text
- Document use
- Numeracy
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Additional Skills
- Provide basic information to clients and the public
- Order office supplies
- Maintain records
- Data entry
Specific Skills
- Send invoices
- Schedule and confirm appointments
- Record and relay information
- Perform clerical duties, such as filing and sorting and distributing mail
- Operate switchboard or telephone system
- Obtain and process information required to provide services
- Greet people and direct them to contacts or service areas
- Answer, screen and forward telephone calls
- Receive and issue payments
Work Setting
- Health services
Typing (Words Per Minute)
- 81 - 100 wpm
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
Security and Safety
- Bondable
- Basic security clearance
- Criminal record check (abstract)
Business Equipment and Computer Applications
- Windows
- Word processing software
- Switchboard 1-25 lines
- Spreadsheet software
- Electronic mail
- Electronic scheduler
- Database software
- General office equipment
- Internet browser