Job Order Detail

Description

As an Assistant Managers of Customer Service, you'd be responsible for the following:

- Have a full understanding and knowledge of BEST operational standards, and continuously monitor stores actual performance and execution against these standards
- Manage service areas to ensure fast, efficient, and accurate service that maximizes the customer experience
- Develop a team of effective Service Area Associates, and assist in the recruiting, coaching, training, and development of the  Customer Service Coordinator and Service area associates, including training on policies, procedures, and the proper use of register equipment, as well as specialized technical (jewelry, fitting room, etc.) and customer-service training
- Oversee and manage the maintenance of the store
- Maximize Store Sales opportunities (both current and future) to achieve our Sales Plan, and maximize administration efficiencies to allow leadership time to drive sales
- Exercise discretion regarding customer-service policies in order to satisfy customers, address immediate customer-service issues, and provide appropriate coaching
- Lead and conduct daily huddles
- Manage store visitors, using this time to discuss all of the activities, issues, new programs or plans of action you have implemented in customer service
- Create a positive environment that fosters open communication and information sharing

Heres why we know youll be able to handle those challenges:

- Youve earned your high school diploma
You have three years of experience in retail managemetn focusing in customer service
- Your core skills include planning, prioritizing, leading large groups, developing people, and executing tasks with knowledge and confidence
- You have such a high degree of problem-solving skills that puzzle makers use you to test their new ideas