Job Order Detail

Description

Reporting to the General Manager this role will be a highly focused service oriented individual, responsible for the successful operation of the Front Office. This position requires an energetic, self-motivated, detail oriented leader with a passion for going above and beyond to provide guests with exceptional experiences. This person is a role model and leader consistently exhibiting values with guests and associates. As a member of the Leadership Team, this role provides hands on leadership in a RITE way.

Impact & Influence on Guests, Associates and Business

Provides direction and oversight to all Front Office functions and processes to ensure they are executed at a high level
Establish, implement and communicate customer satisfaction targets for department and ensure they are met and or exceeded
Communicate and reinforce the service vision and standards to Supervisors and associates
Produces communication that creates associate confidence about making decisions on the job
Demonstrates a high level of commitment to processes that allow associates to clearly see how their work adds to our familys success and their continuous learning in different areas of the business and life
Provide collaborative, energetic, support and feedback to associates. With an emphasis on recognizing and rewarding constructive behavior
Conduct performance appraisals and performance management as necessary, focusing on associate growth and development
Hire, train, mentor and supervise Front Office associates with a focus on growth and development
Conduct regular team meetings in order to set goals and objectives, address concerns and communicate information pertaining to the hotel's operations