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IT Support Technician - Tier 2

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Job Order #: 5567832

Employer Name:
Complete Technologies
Posted Date:
# of Positions:
Employment Terms:
Full Time
Length of Employment:
Technical/Applied Science Diploma
3-5 Years
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Employer Name:
Complete Technologies

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We are an award-winning IT service provider and seeking a dynamic and experienced Tier 2 Technical Analyst for a full time employment.

Perfect candidates MUST have:
- Recent experience working with medium sized businesses or as a part of IT helpdesk;
- Communication skills as most of the work will be on-site client-facing service calls;
- Experience with hosted solutions (Office 365, Hosted Exchange server, etc.);
- Experience managing and monitoring the performance of computer systems and networks using RMM tool;
- Worked with File- and Image-level backup solutions;
- Follow and participate in developing procedures and technical checklists;
- Server & Network administration and troubleshooting experience - Windows server, Hyper-V, VMWare, Exchange server, firewall setup and management (MCP Certificate would be an asset);
- Positive attitude to work and life;
- Valid driver's license and your own vehicle.

What your work week will look like:
- Combination of on-site service calls (99% will be within Saskatoon city limits) and remote work every day;
- Various projects almost every week;
- Monitoring client's networks and backup reports;
- Assisting with choosing the best technical solution for the client's situation.

You HAVE to be comfortable doing the following:
- Email migration (from POP or on-premise Exchange server to Hosted Exchange server);
- Setting up VPN, VLAN, internet fail over;
- Network troubleshooting;
- QuickBooks, SAGE troubleshooting.

What you will get:
- Competitive salary;
- Benefits package that includes disability, health, dental and vision insurance;
- Diverse, fun and friendly work environment;
- Great learning opportunity.

About Complete Technologies -


Skills and Abilities

Own Tools/Equipment
 - Cellular phone
Work Setting
 - Consulting firm
Transportation/Travel Information
 - Own vehicle


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