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Main Duties:
Develop, implement and evaluate policies and procedures for the operation of the hotel
Monitor operating costs, budgets and resources
Participate in the development of pricing and promotional strategies
Negotiate with suppliers for the provision of materials and supplies
Communicate with clients and evaluate their needs and specifications
Drive recruitment process and training & development
Resolve customer complaints.
Job Requirements:
A university degree or college diploma is required.
2+ years of experience within the accommodation industry are required and may substitute for formal educational requirements
Leadership and organizational abilities
Interpersonal and communication skills
Familiar with financial and customer service principles and practices