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Duties/Responsibilities:
Performs a variety of lab work to include collection, processing and testing of urine.
Performs urine drug screen collections.
Processes patient specimens for laboratory testing.
Orders requested tests in computer, assists practitioners office and other healthcare providers in ordering tests and entering results into the computer.
Enters and retrieves patient data accurately.
Greet customers and patients
Schedule patient appointments
Verify patient insurance coverage, and follow up on benefits/authorizations
Place outbound calls to new customers and former patients for the purpose of building business and scheduling follow-up hearing tests and consultations
Input information into PMS (patient management system)
Clean and maintain equipment and instruments
Effectively manage inventory
Participate in at least 1 community outreach event per month to promote Swift Hearing brand and build referral database.
Essential Skills
- Reading text
- Document use
- Numeracy
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Transportation/Travel Information
- Own transportation
- Own vehicle
- Vehicle supplied by employer
- Willing to travel
- Willing to travel regularly
- Valid driver's licence
- Travel expenses paid by employer
- Travel expenses not paid by employer
- Public transportation is available
- Public transportation is not available
Additional Skills
- Order office supplies
- Maintain records
- Data entry
Specific Skills
- Send invoices
- Record and relay information
- Perform clerical duties, such as filing and sorting and distributing mail
- Operate switchboard or telephone system
- Obtain and process information required to provide services
- Greet people and direct them to contacts or service areas
- Answer, screen and forward telephone calls
Work Setting
- Telephone answering service
- Public sector
- Private sector
- Hotel
- Financial services
- Business services
- Not-for-profit organization
- Health services
- Educational services
- Retail and wholesale distribution center
Work Location Information
- Urban area
- Rural community
- Remote location
- Various locations
- Outside Canada
- Willing to relocate
- Relocation costs covered by employer
Typing (Words Per Minute)
- 61 - 80 wpm
- 0 - 40 wpm
- 101 - 120 wpm
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
Security and Safety
- Basic security clearance
- Criminal record check (abstract)
- Confidential security clearance
Business Equipment and Computer Applications
- Windows
- Word processing software
- Switchboard 25+ lines
- Switchboard 1-25 lines
- Electronic mail
- Electronic scheduler
- Presentation software
- General office equipment
- Accounting software
- Internet browser
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