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Reporting to the On-Site Services Manager, the Support Technician is the front-line resource responsible for supporting and maintaining the clients audio visual environment. You will work in our clients Lloydminster and area locations.
The job responsibilities for the Support Technician include:
Representing Sharps Audio Visual at client location providing exceptional customer service daily
Conduct Audio Visual (AV) system pre-checks for high exposure client events
Troubleshoot and resolve AV operational issues
Assist meeting participants in the scheduling and usage of the AV system
Utilize the clients AV knowledge base and Asset tracking tools
Ensure that all action items are updated centrally in the clients incident management system
Provide informal user training with the goal of improved user adoption and work efficiency.
Complete preventative and routine maintenance tasks and reporting as assigned
Recommend service items as required (E.g. replacement projection lamps, batteries)
Utilize and maintain client spare stock inventory
Perform other related duties as required
Company vehicle will be available
Computer and Technology Knowledge
- Internet
- Database software
- Hardware
- Device drivers
- Networking software
- Networking hardware
- Extranet
- Intranet
- Applications - enterprise
- Presentation software
- Communication software
- Programming software
- Mapping and data visualization software (GIS)
- Programming languages
Essential Skills
- Reading text
- Document use
- Numeracy
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Transportation/Travel Information
- Vehicle supplied by employer
- Willing to travel
- Willing to travel regularly
- Valid driver's licence
- Travel expenses paid by employer
Credentials (certificates, licences, memberships, courses, etc.)
- Certified Engineering Technologist (CET)
Specific Skills
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Work Setting
- Telecommunications industry
- Help desk
Work Conditions and Physical Capabilities
- Tight deadlines
- Manual dexterity
- Attention to detail
- Combination of sitting, standing, walking
- Bending, crouching, kneeling
Own Tools/Equipment
- Cellular phone
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