Job Order Detail

Description

Employer Job Number: GO-00512952
Facility: 3sHealth
Job Description: The Benefit Services Officer is responsible for providing service and support to participating Employers and plan members by handling inquiries regarding the insurance and benefit programs 3sHealth provides.  The Benefit Services Officer is also responsible for processing incoming mail; answering a large volume of calls and recording details of each call received; responding to a large volume of emails, live chats; and processing workflows and queries.
Required Qualifications

Diploma in Business Administration or a related field
Experience
One to three years' experience related to Benefits Administration or Human Resources; or an equivalent combination of education and experience.
Knowledge, Skills and Abilities

Advanced knowledge of MS Office Suite and related software, including SharePoint
Ability to acquire and maintain a comprehensive knowledge of all Employee Benefits plan provisions and operating procedures, and become a knowledgeable and productive user of various member databases
Basic knowledge of mathematical concepts and applications used in the financial industry
Excellent written and verbal communication skills, and high attention to detail
Ability to identify root cause of issues and develop/recommend solutions.
Ability to manage conflict in real time and focus on problem solving.
Ability to manage time and set personal goals and priorities to achieve department results.
Ability to work efficiently and effectively as part of a cross functional team.
Other Information

Certification as an Employee Benefits Specialist would be considered an asset
Knowledge of lean processes would be considered an asset
For more information on this job, please visit the employer's website.