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Position: Server
Reports to: Restaurant Manager
Job Description:
As a server you will be knowledgeable about the food and beverage offerings and able to answer any questions. Servers are to have Food Safe training and Serve Safe certification.
****Evening and weekends required***
Responsibilities
Greet customers, make suggestions, answer and present the menu
Be knowledgeable about the menu and be able to answer all questions about beverages and the food
Take orders and send them to kitchen staff through the POS system
Ensure quality service in the dining room and serve meals
Prepare the bills for beverages and meals ordered, take payment and make change and balance daily transactions
Use sales techniques to retain customers and attract more loyal guests
Apply health regulations relating to cleanliness
Apply safety regulations
Comply with equipment usage guidelines
Comply with maintenance guidelines for the restaurant
Ensure your work area is clean
Organize your work and work area professionally
Clean and clear the dining room table
Do all other tasks as required by the supervisor
Food and Beverage Serving Skills
- Advise on menu selections
- Serve food and beverages, general plate service
- Present bills to customers and accept payment in cash, credit or debit cards, travellers cheques or room billings
- Prepare and serve flambes and other specialties at customers' tables
- Describe menu items including daily specials for customers
Wine and Stewarding/Serving Skills
- Store wines
- Present, open, pour and serve wine in appropriate wine glassware
- Perform sensory evaluation of wines
- Order and maintain inventory of wines and wine glassware
- Describe and advise on wine selection
Essential Skills
- Computer use
Credentials (certificates, licences, memberships, courses, etc.)
- Food Safe Certificate
- Serving It Right Certificate
Additional Skills
- Address customers' complaints or concerns
- Set tables
- Replenish condiments and other supplies at tables and serving areas
- Load buspans and trays
- Enforce provincial/territorial liquor legislation and regulations
- Clear and clean tables, trays and chairs
- Balance cash and record sales
- Assist customers with special needs
- Customer service oriented
- Must be of legal age to mix and serve alcoholic beverages
Work Setting
- Restaurant
- Hotel
Work Location Information
- Urban area
Security and Safety
- Bondable
Weight Handling
- Up to 9 kg (20 lbs)
Business Equipment and Computer Applications
- Micros
- Point-of-sale system
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