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Resident Retention Specialist

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Job Order #: 5574386

NOC: 1224
Employer Name:
Avenue Living
Posted Date:
31-Jul-2017
Location:
SASKATOON
 
# of Positions:
1
Employment Terms:
Full Time
Apply By:
01-Sep-2017
How to Apply?:
This job is no longer taking applications

Application Information

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Employer Name:
Avenue Living
Contact Name:
HR
Contact Phone:
403-981-9363


Description

To utilize your excellent leasing and customer service skills to retain valuable tenants by meeting or beating your personal targets and contributing to our large teams overall objective of increasing and maintaining appropriate occupancy levels.

YOUR OBJECTIVES:
Demonstrate success in retention; you are able to follow up, problem solve, and provide excellent customer service
Maintain a professional disposition and solution focused attitude at all times;
Review your future renewals and plan a retention schedule
Review your month to month tenants and convert to lease agreements
Check cleanliness of building  monitoring of buildings  monitoring of branding - report condition of all properties
Collect rental arrears in a timely manner
Facilitate the eviction process for non-paying tenants and breaches of lease agreements
Facilitate the move out process for all tenants and ensure move out paperwork is completed in a timely manner
Manage difficult tenancies to ensure appropriate measures are taken for ending a tenancy
Tour properties on a daily basis looking for opportunities to improve the living community;
Communicate ideas often to leadership;
Attend all required training and meetings at Regional Office;
Any other duties as assigned by the Sr. Director of Sales & Revenue Management

Your RESPONSIBILITIES
Understand your local multi-family housing market
Know our assets and what they have to offer
Advocate for valuable tenants to increase the length of their tenancy
Understand your daily/monthly/weekly targets and consistently perform to those expectations
Maintain a positive and professional attitude in a work environment that is highly competitive and self-driven

 

Skills and Abilities

Essential Skills
 - Oral communication
 - Working with others
 - Decision making
 - Computer use
 - Significant use of memory
Specific Skills
 - Negotiate or approve rental or lease of properties on behalf of property owner
 - Ensure response to trouble calls from clients or tenants
 - Ensure terms of lease agreements are met
Work Setting
 - Property management companies
Area Of Specialization
 - Apartments
Business Equipment and Computer Applications
 - MS Word
 - Electronic Mail

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